Frontline Call Center, a leading provider of customer service solutions, is currently seeking qualified applicants to join our blended support team. If you’re looking for a rewarding opportunity to work remotely while delivering exceptional customer service, we want to hear from you! Please review the job, technical, and qualification requirements below before applying to ensure you meet the criteria for consideration.

Important Note: Frontline is currently only hiring in the following states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Applicants must reside in the U.S

Job Description:

As a blended agent, you will be trained to support multiple clients by handling inbound calls, emails, or chats to address customer service inquiries. Your responsibilities will include following guided processes, logging each interaction in our Frontline Connection CRM, and ensuring accurate documentation of customer information.

Required Qualifications:

• customer service experience
• Experience in a high-call volume environment
• Excellent verbal and written communication skills
• Ability to handle upset customers and de-escalate situations
• Exceptional attention to detail and ability to multitask
• Proficiency in navigating multiple computer systems
• Technical abilities to install and uninstall programs and troubleshoot equipment

Preferred Qualifications:

• Previous call center experience
• Remote work experience
• Basic technical support experience

Job Requirements:

• Availability for weekday training sessions
• Training hours: Approximately 6 a.m.–4:30 pm (PST)
• Open availability to work shifts within company hours of operation (24/7)
• Consistent attendance is crucial
• Quiet your home workspace with a locked door to minimize background noise

Tech Requirements:

• Desktop Windows computer (no MACs or Chromebooks)
• Processor: Intel i5/AMD 5 or better
• 12GB RAM or better
• Dual monitor setup
• High-quality USB headset
• Hardwired internet connection
• Minimum internet speeds: 20Mbps download, 10Mbps upload, <50ms ping stability

Pay and Benefits:

• Pay rate: DOE $13.00–$15.00 hourly
• Medical, dental & vision benefits
• Benefits eligibility after 60 days of employment
• Sick time is eligible after 6 months
• Paid time off and 401k with company match eligibility after 1 year
• Perfect attendance quarterly bonus

Note: Frontline Call Center is a W4 employer and does not hire independent contractors.

If you meet the requirements and are ready to join our dynamic team, apply now! Don’t miss this opportunity to work from home with competitive pay and comprehensive benefits. Remember, Frontline is currently hiring only in AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Apply today.